American HTV Crafts Arlington (“we,” “our,” or “us”) wants you to be completely satisfied with your purchase. We stand behind the quality of our products and offer a return and refund process under the following terms and conditions.
By purchasing from https://ahtvcraftsaf.com/, you agree to the terms outlined below.
Return Eligibility
We offer returns on eligible items purchased directly from American HTV Crafts Arlington under the following conditions:
- Return Window: Return requests must be submitted within 30 days from the original order date.
- Pre-Authorization Required: Returns will not be accepted without prior approval. Please contact us before sending any item back.
- Item Condition: Returned items must be unused, in original packaging, and in the same condition as received. Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom Orders: Custom or made-to-order items (e.g., Custom DTF prints)
- Special Orders or items marked final sale
Please review custom product details carefully before placing your order.
Damaged or Defective Items
If your item arrives damaged or defective:
- Shipping Damage: If your item was damaged in transit, report the damage to the carrier first. We will review your claim upon receiving the carrier’s inspection report.
- Defective or Incorrect Item: If you receive the wrong item or a defective product, contact us within 7 days of delivery. We may request photos or video evidence to assess the issue.
If your return is approved:
- We will provide a return shipping label at no cost to you.
- You may choose a replacement or full refund upon receipt and inspection of the returned item.
Return Process
To initiate a return, please email our customer service team:
Email: [Insert Contact Email]Include your order number, a detailed reason for the return, and photos if applicable.
Once your return is authorized:
- We will send instructions on how to return your item.
- You must ship the item back within 7 days of receiving return approval.
- Returned items must be securely packaged to prevent damage during transit.
Returns sent without authorization may be refused.
Refunds
Once we receive and inspect your return:
- Processing Time: Please allow 3–7 business days for processing.
- Refund Method: Refunds will be issued to your original payment method.
- Bank Timing: Depending on your payment provider, it may take additional time for the funds to appear in your account.
If more than 10 business days have passed since your refund approval and you have not received your funds, please contact us.
Exchanges
If you wish to exchange an item:
- Please initiate the process as a return, and then place a new order for the replacement item.
- Exchanges follow the same eligibility and timeline as returns.
Shipping Costs
- Original Shipping Fees: These are non-refundable unless the return is due to our error (defective or incorrect item).
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged during shipping and the claim is approved.
Limitations
American HTV Crafts Arlington is not responsible for:
- Lost or returned packages not sent using our return label (when applicable)
- Items purchased from unauthorized resellers
- Unauthorized returns sent without a return authorization
Contact Us
If you have any questions about our Return & Refund Policy or need assistance, please reach out:
American HTV Crafts Arlington
Email: jennysingh@gmail.com
Phone: (682) 410-0008
Website: https://ahtvcraftsaf.com/