Return Policy

Applicable to All Returns

Shipping charges are not refundable.
No returns will be accepted without prior authorization.
Where a specific return period is indicated, no returns will be accepted beyond that period.
Customer is responsible for shipping carrier capable of providing proof of del and properly packing and fully insuring your return shipment.
Restocking Fees may apply.
Please note that all additional return conditions stated below apply to your return.

American HTV Craft Brand Supplies:

American HTV Craft’s brand of supplies and consumables are guaranteed to perform to your satisfaction, or they may be returned for a full refund of the purchase price.
NON- American HTV Craft Brand Supplies if defective.
NON- American HTV Craft Brand Supplies may be returned to American HTV Craft within 15 days from the invoice date for exchange for the same item only.
All Software, if defective
Opened software is returnable within 15 days of invoice date for exchange for the same software title only.
• All Printers, Heat Presses, Computer Hardware & Software, Peripherals, and Accessories.
• Once a printer is removed from its packaging and inks or drums are installed or activated, it is no longer eligible for return.
• If a product arrives DOA (dead on arrival), or if any product or part is defective, that product's warranty applies as specified by its manufacturer, American HTV Craft will assist the customer in contacting the manufacturer for service or exchange. American HTV Craft's standard sales and return policies apply to all purchases. American HTV Craft now DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT.